Responsible Gaming

Our Commitment to Responsible Gaming

At rbage, we believe that online gaming should be a source of entertainment — never a financial burden or a cause of personal harm. We have built our platform with player wellbeing at its core, offering a full range of responsible gaming tools that give Bangladeshi players real control over how, when, and how much they play.

Our responsible gaming programme covers age verification, deposit limits, session time controls, self-exclusion, and 24/7 access to support. These are not optional features — they are integral to how rbage operates. Every player who joins rbage has immediate access to these tools from day one, with no waiting period and no application process required to activate them.

Strict 21+ Age Policy

rbage enforces its minimum age requirement through KYC verification for all new accounts. Players are required to submit valid identification documents proving they are at least 21 years of age before deposits, wagering, or withdrawals are permitted. This process helps protect young people in Bangladesh from exposure to online gaming before they are of legal age.

Parents and guardians in Bangladesh who suspect that a minor may have created an rbage account should contact us immediately at [email protected]. rbage cooperates fully with any inquiry related to underage access and treats such cases as a serious compliance priority.

Player Protection Tools

rbage provides six core responsible gaming tools, all accessible directly from your account settings after login. Each tool is designed to give you control without interrupting the gaming experience for other players.

How to Set Your Limits

Setting responsible gaming controls on your rbage account takes less than two minutes. Follow these steps after logging in:

1. Log in to your rbage account and tap the account icon in the top navigation area.
2. Select "Account Settings" from the dropdown menu.
3. Navigate to the "Responsible Gaming" section within your account settings.
4. Choose the tool you wish to activate — deposit limit, session limit, reality check, cool-off period, or self-exclusion — and follow the on-screen instructions.
5. Confirm your selection. Restrictions take effect immediately. If you need assistance at any step, contact [email protected] and our team will help you activate the controls directly.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. rbage monitors account activity for signs that may indicate a player needs support, but self-awareness is equally important. The following signs may indicate that gambling is becoming a problem:

• Gambling with money you cannot afford to lose, including funds set aside for rent, bills, food, or family expenses.
• Feeling restless, irritable, or anxious when not gambling, or when trying to reduce the amount you gamble.
• Chasing losses — continuing to play in an attempt to recover money lost in previous gaming sessions.
• Lying to family members or friends about the amount of time or money spent on gambling.
• Borrowing money, selling possessions, or engaging in other financially harmful behaviour in order to fund gambling activity.
• Neglecting work, education, family responsibilities, or personal health because of time spent gambling.
• Gambling as a way to escape personal problems, stress, depression, or difficult emotions rather than for entertainment.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to contact rbage support immediately or to activate self-exclusion from your account settings. Seeking help early makes a significant difference.

Self-Exclusion at rbage

Self-exclusion is the strongest responsible gaming tool available on the rbage Platform. When you self-exclude, your account is immediately suspended for the duration you choose. During the exclusion period, you will not be able to log in, deposit, wager, or receive promotional communications from rbage. Self-exclusion is the right choice if you feel that your gambling is getting out of control or if you simply need a complete break from the Platform.

To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact rbage support directly at [email protected] and our team will process the exclusion for you immediately, at any hour of the day.

Keeping Gambling Fun and Under Control

Responsible gambling is not just about avoiding harm — it is also about maximising the enjoyment of gaming as entertainment. Here are practical guidelines that rbage recommends to all players in Bangladesh:

• Set a budget before you start playing and treat it as the cost of entertainment — not as money you expect to win back. Only gamble with funds you can afford to lose.
• Take regular breaks. Step away from the screen every 30 to 60 minutes. Use the session time limit tool to automate this if it helps you maintain the habit.
• Never gamble while under the influence of alcohol, extreme stress, or emotional distress. Impaired judgement leads to poor decisions and increased risk.
• Balance gaming with other activities. Maintain your regular commitments — work, family time, social activities, and exercise — so that gaming remains one part of a balanced lifestyle, not the central focus.
• Remember that the house always has an edge. Gaming outcomes are determined by RNG and are never predictable. No strategy guarantees a win, and losses are a normal part of the experience.

If you ever feel that gaming is taking more than it is giving — in terms of money, time, or mental wellbeing — that is a signal to pause, use the responsible gaming tools available to you, and reach out to rbage support.

Get Support — We Are Here for You

If gambling is causing you distress, financial difficulty, or affecting your personal relationships, please reach out. rbage support is available around the clock and our team is trained to assist players who are struggling with gambling-related concerns. There is no judgment — only practical help.